The return or exchange can be done within 15 days after your order is delivered.
In case the customer receives defective/wrong product(s), the reverse pickup will be generated by us and the shipping charges will be covered by us only.
Note: It is mandatory to capture a video/photo before shipping the package or handling it to our courier partner.
Please courier the product(s) to the following address: Office Add:-701A, WIFI IT Park, Wagle Industrial Estate, Thane, Maharashtra – 400607
Kindly pack the product(s) properly to prevent damage during transit. Please ensure the product(s) must be in unused condition with all tags and packaging.
Note: We suggest you to select ‘Speed Post’ as your courier service rather than using other courier companies. Speed Post is a government-owned entity that operates India’s largest postal network and it is totally reliable
Refund Policy
Prepaid Orders: The refund for the prepaid order will be processed within 7 working days after receiving your order at the warehouse and Quality Check of the product(s). The Refund Amount will be reflected in the respective payment mode. Note: If you’ve placed a prepaid order using a Refund Coupon, the Value of the Coupon Code will be refunded through a Coupon and the remaining amount will be paid through your original payment mode.
For COD Orders: A coupon code of the ordered value will be sent to your registered email address/contact number within 48 hours after receiving your order at the warehouse and Quality Check of the product(s).
Cancellation Policy
If the order is shipped from the warehouse, it cannot be cancelled. However, if the product(s) is found to be wrong/damaged, you can raise a return request within 15 days of order delivery.
Things To Consider
The customers are requested to check the product details before placing the order.
The colour of the product(s) may vary as per the customer’s screen resolution.
Please provide your WhatsApp registered number for timely updates and a better shopping experience.
If the customer receives a torn parcel/unrelated product(s)/empty parcel, they are requested to raise a query within 48 hours of delivery. For a safer side, we suggest our customers to create an unboxing video of the parcel too.
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